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Oaktree Homecare Services offers a personal and professional service to you and your family.
We are determined to deliver the best possible care that is person centred to our clients individual needs and preferences.
What makes our homecare services different? We put you first, every time. Our aim is to provide the standard of care that we would want for our own families.
Our services are flexible and respond to your changing needs and preferences. We enable you to stay in control of your own care for as long as you possibly can. We regularly review your care needs to ensure that we meet any current changes in ge level of care you require.
Our staff recognise the unique qualities of each of our clients and treat everyone as an individual not just another person with a care need. We value and respect our clients and the different ways they choose to live their lives.
We only recruit and train the very best care workers, who are dedicated to caring for each of our clients with dignity, respect and choice..
Our office team at Oaktree Homecare Services will regularly call our service users to ensure that they are happy with the level of care and support they are receiving form their carers.
Our care supervisor will regularly check you are satisfied with the services you receive from us. We carry out a regular telephone monitoring to ensure that the standard of care we deliver suits your care needs and our services to you are delivered to the highest level by providing consistent and reliable carers.
Oaktree Homecare Services welcomes all of your feedback because this helps us to improve our services to you. You can talk to us about any aspect of your care, whenever you want. We want to ensure you know how to voice any concerns that may arise or to give us any positive feedback.
Our management team will give you the necessary support to raise any concerns or complaints that you may have. You can feel confident that we are only a phone call away.
Your safety is very important to us. We safeguard you from harm by making sure our care workers are fully trained to carry out their role safely and also to recognise signs of abuse. Your care worker will listen to any concerns you may have about your safety and report these to the registered manager. At Oaktree Homecare we do not tolerate abuse to either our clients or our staff.
We offer a positive working environment, and some of the best training in the industry