Privacy Policy

Effective Date: 7th June 2025

This Privacy Policy explains how Oaktree Homecare Services we collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Oaktree Homecare Services provides high-quality, flexible homecare services to individuals across London. Our registered office is located at UNIT 211-212 BALFOUR HOUSE N12 0BP, London. For any questions regarding this policy or your data, please contact our Data Protection Officer at info@oaktreehomecare.co.uk or call us on [Insert Phone Number].

2. What personal data we collect

We may collect and process the following types of personal data:

Full name, date of birth, and contact details
Health and care-related information (medical conditions, mobility needs, prescriptions)
Emergency contact information
Payment and financial details (if applicable)
Digital data such as IP address and website usage (when you visit our website)

3. How we collect your data

We collect data in the following ways:

When you or your representative complete an enquiry or assessment form
During service provision and care planning
From third parties (e.g. GP, hospital, local authority) with your consent
Through our website (cookies, forms, email correspondence)

4. Why we collect your data

Your personal data is collected to:

Provide you with personalised care and support services
Comply with legal, regulatory, and contractual obligations
Monitor and improve our services
Respond to complaints, concerns, or safeguarding issues

5. Lawful basis for processing

We only process your data when we have a legal basis to do so. This may include:

Your explicit consent
Performance of a contract
Compliance with legal obligations
Vital interests (in medical or emergency situations)
Legitimate interests (e.g. to improve service delivery)

6. Who we share your data with

We may share your data with:

Healthcare professionals involved in your care
Local authorities, NHS services, or social workers
Regulators such as the Care Quality Commission (CQC)
Our staff and trusted third-party providers (e.g. payroll, software, or legal services)

All third parties are contractually obliged to protect your data and comply with data protection laws.

7. Data retention

We retain personal data only for as long as necessary to provide care services and to comply with legal and regulatory obligations. Once no longer required, data will be securely deleted or anonymised.

8. Your data protection rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data where appropriate
Object to or restrict certain types of processing
Request data portability (where applicable)
Lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

9. How we protect your data

We implement appropriate physical, technical, and organisational measures to secure your data. This includes staff training, secure record storage, encryption, access controls, and regular audits.

10. Cookies and website use

Our website may use cookies to improve your browsing experience. A cookie banner will inform you of this on your first visit, and you can adjust your preferences or block cookies through your browser settings. For more, see our Cookie Policy.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any significant changes will be communicated via our website.

12. Contact us

If you have questions about this policy or wish to exercise your rights, please contact:

Data protection officer
Oaktree Homecare Services
UNIT 211-212 BALFOUR HOUSE N12 0BP, London
Email: info@oaktreehomecare.co.uk
Phone: +447490333319, +447426826964